Brushneen & Co, Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF BRUSHNEEN AND CO YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

‘We’, ‘us’ and ‘our’ means Brushneen and Co. ‘You’, ‘the client’, ‘the customer’ and ‘your’ means the person who requested our services and enters into this contract.

1. The agreed estimate represents a written contract for the exact work to be completed.
   – Any agreement made verbally is not covered by the contract unless it has been written into said contract or discussed over email.
   – The agreement is made between Brushneen and Co and the client. The client is identified as the person who requested the estimate.
   – The acceptance of the estimate, electronically or by other means signifies a full acceptance and commitment to accept these terms and conditions.
   – Please check your estimate carefully.
2. Payment terms: unless otherwise stated in our estimation, full payment, would need to be made immediately following completion of works by bank transfer. Cash can be accepted if agreed at the time of estimation.
3. Stage payments; Any stage payments will be detailed in our estimation.
4. Day rate works: If works are carried out on day rate basis our standard day rate covers Monday to Friday during normal working hours. Day rate invoices will show the labour element, materials (paint, wallpapers purchased) and ‘sundry items’ (Hire charges for specialist access and specialist machinery in addition to decorative materials used to complete the works).
5. Contract payments: Full payment will be required within 7 days of the invoice date unless an agreement has been made prior. We will only accept CIS at 20%.
6. As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavor to remedy the issue. Any grievances should be bought to our attention, by letter or email within 5 days of the completion of works.
7. All necessary materials can be provided by us and will always be of high quality and used in the appropriate manner as per the manufacturers guidelines. We cannot guarantee any materials provided by the customer. Where it is necessary to match existing décor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
8. Any estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials.
9. If you require the removal and reinstatement of radiators, you will be informed during the initial consultation and it is the customers responsibility to ensure that this is completed prior to our agreed arrival.
10. Any items that are unable to be moved from the working areas will be suitably covered but will remain in place at the customers own risk.
11. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed after such a request.
12. During external decoration; we may require access within a lawned or bedded area. Although we will endeavor to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas.
13. If there is parking restrictions immediately or surrounding the site we may request the temporary use of the customers driveway or parking space if available.
14. We will not decorate any surface that we have good reason to suspect is Asbestos. The removal of Asbestos if required by the customer is to be completed by a qualified specialist.
15. The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
16. Payments are to be received in full. Failure to comply may lead to court proceedings.
17. Access equipment or plant to be supplied by others for our use.
18. Road closures, pavement licenses, if required, are to be sort from local authorities and paid for by the client.
19. As some jobs can over run due to reasons beyond our control, we reserve the right to postpone start date of works, with a minimum of 24 hours’ notice. However, we will endeavor to provide as much notice as possible. Should such a delay occur we will do our best to agree an alternative start date as close as possible to the original. In the event of such a delay, we would not accept any costs, charges, or penalties.
20. The customer has the right to cancel the works at any time up to seven days prior to the start date.