{"id":134,"date":"2025-07-06T23:13:12","date_gmt":"2025-07-06T23:13:12","guid":{"rendered":"https:\/\/brushneenandco.co.uk\/?page_id=134"},"modified":"2025-07-06T23:13:13","modified_gmt":"2025-07-06T23:13:13","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/brushneenandco.co.uk\/?page_id=134","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p>At <strong>Brushneen &amp; Co<\/strong>, we are deeply committed to protecting the privacy and security of your personal data. As a family-run business based in Tetbury, Cotswolds, we understand the importance of trust, and that extends to how we handle your information.<\/p>\n\n\n\n<p>This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you interact with our website (<code>www.brushneenandco.co.uk]<\/code>), use our services, or communicate with us. It also outlines your rights regarding your data.<\/p>\n\n\n\n<p>This policy is effective as of <strong>[6th July 2025]<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Who We Are<\/h2>\n\n\n\n<p>Brushneen &amp; Co. is a painting and decorating business founded by brothers Ryan and Luke, operating from Tetbury, Cotswolds, UK.<\/p>\n\n\n\n<p>For any questions about this Privacy Policy or our data practices, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <code>[brushneen.co@gmail.com]<\/code><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. What Information We Collect<\/h2>\n\n\n\n<p>We collect various types of personal data to provide our services and improve your experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Information You Provide Directly To Us:<\/h3>\n\n\n\n<p>When you engage with us, you may provide the following personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Information:<\/strong> Your name, email address, phone number, and postal address (e.g., when you request a quote, fill out a contact form, subscribe to our newsletter, or book a service).<\/li>\n\n\n\n<li><strong>Project Details:<\/strong> Information you share about your painting and decorating needs, specifications, and preferences.<\/li>\n\n\n\n<li><strong>Communication Content:<\/strong> Any information you include in emails, phone calls, or other communications with us.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Information We Collect Automatically:<\/h3>\n\n\n\n<p>As you navigate our website (<code>www.brushneenandco.co.uk<\/code>), we may automatically collect certain technical and usage data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical Data:<\/strong> Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.<\/li>\n\n\n\n<li><strong>Usage Data:<\/strong> Information about how you use our website, including the pages you view, the time spent on those pages, unique device identifiers, and navigation paths.<\/li>\n\n\n\n<li><strong>Cookies:<\/strong> We use cookies and similar tracking technologies to collect this information. For more detailed information on the cookies we use and your choices regarding them, please refer to our dedicated <strong>[Link to your Cookie Policy Page]<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. How We Use Your Information and Our Lawful Basis<\/h2>\n\n\n\n<p>We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>To Respond to Your Enquiries and Provide Quotes:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Purpose:<\/strong> To communicate with you and prepare detailed estimates for our painting and decorating services.<\/li>\n\n\n\n<li><strong>Lawful Basis:<\/strong> Necessary to take steps at your request before entering into a contract with you, or for our <strong>legitimate interests<\/strong> in responding to potential client inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>To Fulfil Our Services and Manage Your Project:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Purpose:<\/strong> To carry out our painting and decorating services, manage your project, process payments, and communicate project updates.<\/li>\n\n\n\n<li><strong>Lawful Basis:<\/strong> Necessary for the <strong>performance of a contract<\/strong> with you.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>To Send Marketing Communications (e.g., Newsletters, Promotions):<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Purpose:<\/strong> To inform you about our latest services, offers, news, or helpful tips.<\/li>\n\n\n\n<li><strong>Lawful Basis:<\/strong> Your <strong>explicit consent<\/strong> (which you can withdraw at any time), or for our <strong>legitimate interests<\/strong> (if you are an existing customer and we are sending you information about similar services that may be of interest).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>To Improve Our Website, Services, and Customer Experience:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Purpose:<\/strong> To understand how our website is used, troubleshoot problems, analyse trends, and enhance our services and marketing efforts.<\/li>\n\n\n\n<li><strong>Lawful Basis:<\/strong> Our <strong>legitimate interests<\/strong> in running our business, providing better services, and understanding our customers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>For Legal and Regulatory Compliance:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Purpose:<\/strong> To meet our legal obligations, respond to lawful requests from public authorities, prevent fraud, and protect our legal rights.<\/li>\n\n\n\n<li><strong>Lawful Basis:<\/strong> Necessary for compliance with a <strong>legal obligation<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Who We Share Your Information With<\/h2>\n\n\n\n<p>We may share your personal data with trusted third parties to help us deliver our services and operate our business effectively. We only share data necessary for the specific service and ensure these third parties are committed to data protection.<\/p>\n\n\n\n<p>These third parties may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Providers:<\/strong> Companies that provide us with IT and system administration services (e.g., website hosting, data storage), email marketing platforms, and professional advisors (e.g., accountants, lawyers).<\/li>\n\n\n\n<li><strong>Payment Processors:<\/strong> If you make payments online, your payment details will be processed securely by third-party payment providers. We do not store your full payment card details.<\/li>\n\n\n\n<li><strong>Analytics Providers:<\/strong> Such as Google Analytics, to help us understand website usage.<\/li>\n\n\n\n<li><strong>Legal &amp; Regulatory Authorities:<\/strong> Where legally required or necessary to protect our rights.<\/li>\n<\/ul>\n\n\n\n<p>We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. International Transfers<\/h2>\n\n\n\n<p>We are based in the UK. However, some of our service providers may operate outside the UK or the European Economic Area (EEA). When we transfer your personal data outside the UK\/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission.<\/li>\n\n\n\n<li>Where we use certain service providers, we may use specific contracts approved for use in the UK\/Europe which give personal data the same protection it has in the UK\/Europe (e.g., Standard Contractual Clauses).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Security<\/h2>\n\n\n\n<p>We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.<\/li>\n\n\n\n<li>Limiting access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.<\/li>\n\n\n\n<li>Procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.<\/li>\n<\/ul>\n\n\n\n<p>While we strive to protect your personal data, we cannot guarantee the absolute security of any information you transmit to us online.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Data Retention<\/h2>\n\n\n\n<p>We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.<\/p>\n\n\n\n<p>To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Your Legal Rights<\/h2>\n\n\n\n<p>Under data protection laws, you have specific rights in relation to your personal data. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The right to be informed:<\/strong> About how we process your personal data (which this Privacy Policy aims to do).<\/li>\n\n\n\n<li><strong>The right of access:<\/strong> To request a copy of the personal data we hold about you.<\/li>\n\n\n\n<li><strong>The right to rectification:<\/strong> To request that we correct any inaccurate or incomplete personal data.<\/li>\n\n\n\n<li><strong>The right to erasure (&#8220;the right to be forgotten&#8221;):<\/strong> To request that we delete your personal data under certain circumstances.<\/li>\n\n\n\n<li><strong>The right to restrict processing:<\/strong> To request that we limit the way we use your data.<\/li>\n\n\n\n<li><strong>The right to data portability:<\/strong> To receive your personal data in a structured, commonly used, and machine-readable format.<\/li>\n\n\n\n<li><strong>The right to object to processing:<\/strong> To object to us processing your personal data, particularly for direct marketing purposes.<\/li>\n\n\n\n<li><strong>The right to withdraw consent:<\/strong> Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.<\/li>\n<\/ul>\n\n\n\n<p>If you wish to exercise any of these rights, please contact us at <code>brushneen.co@gmail.com<\/code>. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).<\/p>\n\n\n\n<p>You also have the right to <strong>lodge a complaint<\/strong> with the Information Commissioner&#8217;s Office (ICO) if you have concerns about how we are handling your data. You can find their details on the ICO website (<code>www.ico.org.uk<\/code>). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Cookies<\/h2>\n\n\n\n<p>Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our separate <strong>[Link to your Cookie Policy Page]<\/strong> (e.g., &#8220;Cookie Policy&#8221;).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Changes to This Privacy Policy<\/h2>\n\n\n\n<p>We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, we may notify you by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction At Brushneen &amp; Co, we are deeply committed to protecting the privacy and security of your personal data. As a family-run business based in Tetbury, Cotswolds, we understand the importance of trust, and that extends to how we handle your information. This Privacy Policy explains in detail how we collect, use, store, share, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"saved_in_kubio":false,"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"kubio_ai_page_context":{"short_desc":"","purpose":"general"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - Brushneen &amp; Co<\/title>\n<meta name=\"description\" content=\"At Brushneen &amp; Co, we are deeply committed to protecting the privacy and security of your personal data. 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